✅ General Questions
Q1. What are lab-grown diamonds?
A: Lab-grown diamonds are real diamonds created in a controlled laboratory environment using advanced technology. They have the same physical, chemical, and optical properties as mined diamonds—identical in sparkle, hardness, and durability.
Q2. Are lab-grown diamonds real diamonds?
A: Yes. Lab-grown diamonds are 100% real diamonds, not imitations. They are graded and certified by the same gemological labs that certify mined diamonds.
Q3. How are lab-grown diamonds different from mined diamonds?
A: The main difference is their origin—lab-grown diamonds are created in laboratories, while mined diamonds are extracted from the earth. Lab-grown diamonds are eco-friendly, conflict-free, and often more affordable.
Q4. Will anyone be able to tell the difference?
A: No. Even professional jewellers need specialized equipment to distinguish between mined and lab-grown diamonds.
Q5. Are lab-grown diamonds certified?
A: Yes. Our diamonds come with a certificate from reputed gemological labs such as IGI, GIA, or GCAL, guaranteeing their authenticity and quality.
Q6. Do lab-grown diamonds hold value?
A: Like mined diamonds, lab-grown diamonds have resale value, but the focus should be on their beauty, sustainability, and affordability rather than as an investment asset.
✅ Customization & Materials
Q7. Can I customize my jewellery?
A: Absolutely! We offer custom design services where you can choose your diamond shape, size, metal type, and setting style.
Q8. What metals do you use for your jewellery?
A: We offer jewellery in 14K & 18K gold (yellow, white, and rose), and platinum. All metals are hallmarked for purity.
✅ Orders & Shipping
Q9. How long will it take to receive my order?
A: Ready-to-ship items are dispatched within [X] days. Custom-made designs may take [Y] weeks depending on complexity.
Q10. What is your return policy?
A: We accept returns/exchanges only for defective, damaged, or incorrect items. Custom-made, engraved, or clearance items are non-returnable unless defective.
Q11. Do you ship internationally?
A: Yes, we offer worldwide shipping. Delivery times and charges vary based on location.
✅ Jewellery Care
Q12. How do I care for my diamond jewellery?
A: Clean your diamond jewellery with mild soap, warm water, and a soft brush. Avoid harsh chemicals and store it separately in a jewellery box.