All diamond jewellery sold on our website is accompanied by a Certificate of Authentication to ensure complete transparency, trust, and quality assurance for our customers.

What the Certificate Confirms

• Diamond authenticity (natural diamonds)
• Diamond quality including carat weight, color, and clarity
• Gold purity (as per the purchased karat – 10K, 14K, 18K, or 22K)
• Product specifications matching the purchased jewellery

Certification Authority

• All certified diamond jewellery is authenticated by SGL (Solitaire Gemological Laboratories), a globally recognized and trusted gemological institute.

Applicability

• Certification is provided only for diamond jewellery.
• Plain gold jewellery may not carry a diamond certificate unless explicitly mentioned.

Delivery of Certificate

• The certificate is shipped along with the jewellery at the time of delivery.
• In select cases, a digital copy may be shared via email upon request.

Importance of the Certificate

• Serves as proof of authenticity and quality.
• Required for resale, insurance, exchange, or upgrade purposes.
• Ensures confidence in your purchase.

Disclaimer

• Certificates are issued by independent gemological laboratories.
• Variations in appearance due to lighting or wear do not affect certification validity.

1. Order Processing

All jewellery orders are processed only after successful payment confirmation.

Made-to-order and customized jewellery begins production after order confirmation and design approval, where applicable.

2. Delivery Timeline

Domestic Orders (India):

Orders are typically delivered within 7–21 business days, depending on the product type, certification requirements, and customization.

Customized / Made-to-Order Jewellery:

Delivery timelines may extend due to manufacturing and certification processes. Estimated timelines will be communicated at the time of order confirmation.

3. Shipping & Handling

All jewellery is shipped through reputed, insured logistics partners to ensure safe and secure delivery.

Every shipment is fully insured until it reaches the customer.

Jewellery is packed in tamper-proof, discreet packaging for security and privacy.

4. Delivery Address & Identification

Orders will be delivered only to the address provided at the time of checkout.

For high-value shipments, delivery may require:

Valid government-issued photo ID

Signature upon delivery

We do not deliver to P.O. Box addresses.

5. Certificate & Documentation

All certified diamond jewellery is delivered along with the Certificate of Authentication.

Invoice and relevant documentation are included in the package.

6. Shipping Charges

Shipping charges, if applicable, will be clearly mentioned at checkout.

Any additional charges for special services (expedited delivery, remote locations, etc.) will be communicated in advance.

7. Delayed or Failed Deliveries

Delivery timelines are estimates and may be affected by factors beyond our control, including logistics delays, weather conditions, or regulatory checks.

In case of delay, customers will be notified promptly.

Failed delivery attempts due to incorrect address or unavailability may result in rescheduling delays.

8. Order Tracking

Tracking details will be shared via email or SMS once the order is dispatched.

Customers are encouraged to monitor shipment status using the provided tracking information.

9. Inspection at Delivery

Customers are advised to inspect the package at the time of delivery.

Any signs of tampering or damage must be reported immediately to the delivery partner and to us within 24 hours of receipt.

10. International Shipping (If Applicable)

International delivery timelines, duties, and taxes vary by destination country.

Customs duties, import taxes, or local levies, if applicable, shall be borne by the customer.

11. Non-Acceptance of Delivery

Refusal to accept delivery without valid reason may impact eligibility for refunds or exchanges.

In such cases, shipping and handling charges may be deducted from any refund.

Eligibility for Exchange

• Exchange requests must be raised within 7 days from the date of delivery.
• The jewellery must be unused, unworn, and in original condition.

2. Mandatory Requirements

• The item must be returned along with the original invoice and Certificate of Authentication (for diamond jewellery).
• Products without the original certificate or with a damaged/altered certificate will not be eligible for exchange.

3. Exchange Value

• Exchange will be processed at the prevailing gold and diamond value on the date of exchange.
• Any price difference between the exchanged product and the new product shall be payable by the customer.

4. Exclusions

• Customized or made-to-order jewellery is not eligible for exchange.
• Items showing signs of wear, damage, or tampering are not eligible.

5. Exchange Process

• Exchange requests must be initiated via our official customer support channel.
• Once approved, customers must ship the product as per provided instructions.
• Exchange is subject to quality check and verification upon receipt.

6. Shipping & Handling

• Shipping charges related to exchanges may be borne by the customer unless otherwise specified.

7. Final Decision

• All exchange requests are subject to final inspection and approval.
• The company reserves the right to accept or reject an exchange request.

Eligibility for Exchange

• Exchange requests must be raised within 7 days from the date of delivery.
• The jewellery must be unused, unworn, and in original condition.

2. Mandatory Requirements

• The item must be returned along with the original invoice and Certificate of Authentication (for diamond jewellery).
• Products without the original certificate or with a damaged/altered certificate will not be eligible for exchange.

3. Exchange Value

• Exchange will be processed at the prevailing gold and diamond value on the date of exchange.
• Any price difference between the exchanged product and the new product shall be payable by the customer.

4. Exclusions

• Customized or made-to-order jewellery is not eligible for exchange.
• Items showing signs of wear, damage, or tampering are not eligible.

5. Exchange Process

• Exchange requests must be initiated via our official customer support channel.
• Once approved, customers must ship the product as per provided instructions.
• Exchange is subject to quality check and verification upon receipt.

6. Shipping & Handling

• Shipping charges related to exchanges may be borne by the customer unless otherwise specified.

7. Final Decision

• All exchange requests are subject to final inspection and approval.
• The company reserves the right to accept or reject an exchange request.